Refund policy

Last updated: May 26, 2026

At Evayourart, customer satisfaction is our priority, and we stand behind the quality of our personalized cake toppers and decorative products. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund policy. Please review the following information to understand how our process works.

30-Day Return Window

We accept returns for both defective and non-defective products within 30 days of the delivery date.

  • Eligibility: To be eligible for a return, your item must be in the same condition that you received it: unused, unmounted, and in its original packaging with all included power adapters or remote controls (if applicable).
  • Return Window: You have a full 30 calendar days from the day of delivery to initiate a return request.

Eligibility for Returns

We accept returns under the following circumstances:

Defective or Damaged Products: If your item arrives damaged or defective, we will offer a replacement or a full refund.

Non-Defective Products: If you are not satisfied with your purchase or change your mind, you may request a return within the allowed return period.

To qualify for a return, the item must:

  • Be unused and in its original condition
  • Include all original packaging and accessories
  • Be returned within 30 days of delivery

How to Initiate a Return

To start a return, please follow these steps:

Step 1: Contact Us
Email us at Support@evayourart.com with your order number and reason for the return.

Step 2: Receive Return Instructions
Our support team will provide return authorization and instructions for sending the item back.

Step 3: Ship the Item
Carefully package the product and send it back using a trackable shipping method.

Step 4: Inspection & Refund Processing
Once we receive the returned item, we will inspect it and process the refund within 5 business days.

Refund Process

After the returned item has been inspected and approved, your refund will be issued to the original payment method within 5 business days.

Refund Conditions

  • Shipping costs are non-refundable, except in cases where the return is due to our error or a defective item.
  • Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

Non-Refundable Items

The following items are not eligible for refunds:

  • Return requests made more than 30 days after delivery
  • Items that are used, damaged, or missing parts not due to our error
  • Custom or personalized items, unless they arrive damaged or defective

Return Shipping Costs

  • Defective or incorrect items: Evayourart will cover the return shipping costs.
  • Non-defective returns: Customers are responsible for the return shipping fees.

Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Name: Evayourart
Email: Support@evayourart.com
Phone: +1 323-445-2401
Address: 2579 Beverly Ave, Clovis, CA 93611, United States

Evayourart reserves the right to update or modify this policy at any time without prior notice. We encourage customers to review this page periodically for any updates.