FAQs

1. What products do you offer?

We specialize in personalized wooden cake toppers. Each piece is custom-made with your chosen name, message, or design, making it perfect for birthdays, weddings, and special celebrations.

2. Are your cake toppers really handmade?

Yes! All our cake toppers are carefully crafted from wood and made to order. Each design is customized and produced with attention to detail to ensure a unique final product.

3. How do I personalize my order?

Simply enter your desired name or text in the personalization box when placing your order. If you have special requests, feel free to contact us via email after checkout.

4. How long does it take to process my order?

Processing time typically takes 2–3 business days since each item is made to order. During peak seasons, it may take slightly longer.

5. How long does shipping take?

Shipping times depend on your location:

  • United States: 3–5 business days
  • International: At this time, we do not offer international shipping.

Please note that delays may occur due to carriers or peak seasons.

6. Do you offer free shipping?

Yes, we offer free standard shipping within the United States. No hidden fees at checkout.

7. Can I see a preview before production?

Currently, we do not automatically send previews. However, if you request one, we’re happy to provide a design preview before production begins.

8. What materials are used?

Our cake toppers are made from high-quality natural wood, providing a clean, elegant, and durable finish suitable for all types of celebrations.

9. Can I cancel or change my order?

You can request changes or cancellations within 12 hours of placing your order. After that, production may have already started.

10. What is your return and refund policy?

We offer a 30-day return and exchange policy.
If your item arrives damaged or incorrect, please contact us and we will resolve it quickly.

11. What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos of the item. We will offer a replacement or refund depending on the situation.

12. How can I contact you?

If you have any questions or need assistance, feel free to reach out:

13. Do you accept bulk or custom design orders?

Yes! We welcome bulk orders and custom design requests for events, parties, or businesses. Please contact us to discuss your ideas.

14. Is my payment information secure?

Absolutely. Our website uses SSL encryption to ensure that your personal and payment information is fully protected.

15. Will the product look exactly like the preview?

Since all items are handmade from natural wood, slight variations in color and grain may occur. This adds to the uniqueness of each piece.

Contact Information

If you have any questions regarding your order, our products, or our policies, please feel free to contact us:

Store Name: Evayourart
Email: Support@evayourart.com
Phone: +1 323-445-2401
Address: 2579 Beverly Ave, Clovis, CA 93611, USA